Lowongan Kerja PT. ACER INDONESIA Februari 2011 (Jakarta)

URGENTLY REQUIRED

We are one of the fastest growing IT Company and now we are looking for a dynamic people to fill up the position of : Service Center Supervisor
Service Center Supervisor

Responsibilities:

* Supervise the implementation of operation plan in Acer Service
* Center to be in line with SOP so as to achieve the agreed level of SLA andmCSI.
* Follow up & provide the proposed recommendation to superior formdecision making process on each customer complaint in order to ensure themachievement of SLA and CSI
* Coordinate & monitor customer service (front desk) team in order to provide excellence customer service & solution for walk in customer
* Execute program in Acer Service Center (ASC) function of CSI, i.e. queuing system, uniform/groom, officer development program, good environment, etc., in order to increase level of Customer Satisfaction Index
* Set up internal meeting for ASC team which related to Operation of ASC in order to achieve high performance of ASC Team.
* Provide weekly report which including on case quantity (closed and waiting collection), customer trend, SLA and front desk, Warehouse Transit & Bench Repair team performance to be submitted to Superior.

Requirements:

* Min. Bachelor Degree in Information Management/Engineering/Science from reputable University
* Maximum 32 years old
* Minimum 5 years working experience in supervisory level
* Experience in Service Center Operation in Electronic/Consumer
* Electronics and IT Industries
* Self motivation and initiative, combined with an analytical mind and logical/firm judgment
* Good problem solving skills
* Strong understanding of available and emerging technologies is ssential

If you meet the qualification, please send your resume with recent photograph, current and expected salary, to :

hrd@acer.co.id