ANZ is accelerating the growth of its business in Asia. Our solid foundation for significant growth and investment has been built over more than 39 years since ANZ opened its first office in Asia. We recognise our greatest asset is our people. That is why we are creating a unique climate of inspiration, leadership and great opportunities that will enable the best in market to thrive as part of our diverse team.
Retention Supervisor – JAK100308
Job Description
We seek a customer focused individual with an in-depth understanding of card business and retention for the role of Telesales and Retention Supervisor. In this role, you will be responsible for the overall effectiveness and efficiency of the retention team with a view to minimize card attrition rate. As part of your portfolio, you will initiate and liaise with other related departments (internal service department, operation, marketing portfolio, etc) to ensure better retention results and processes. Consistency and continuous improvement being important factors for this business, you will do well to initiate and create applications that assist in efficient and effective monitoring of results and system performance, in line with ANZ policies and procedures.
Qualifications
Ideally, you hold a Bachelors Degree along with a minimum of 2 year experience in the credit card industry, handling a team of professionals in departments related to retention. You are expected to have a sound understanding of the card business with good interpersonal and leadership skills. This combined with MS Office proficiency and English (written and verbal) communication skills make you the apt candidate for this post.
This is an opportunity to undertake a role with development opportunities. With our global head office in Melbourne you will have exceptional opportunity for professional development with a broad range of career paths.
Due to regulatory requirements, this role is only open to Indonesian nationals.
Teller Head (Semarang) – JAK100310
Job Description
As Teller Head, your primary responsibility is towards your customer. You will be responsible for providing excellent service to your customers by identifying and meeting their transactional needs with a view to providing them with an easy and friendly banking experience. Additionally, you will oversee the day to day activities of bank tellers while guiding them in their interactions with customers, ensuring consistency in the quality of service offered.
Qualifications
Ideally, you will hold a Bachelor’s Degree in any discipline, with a mandatory minimum of 3 years experience working as a teller in the financial services sector. A thorough understanding of bank procedures, policies, products and services with knowledge of computers and excellent English communication skills (written and verbal) are the other essential requirements for this post.
This is an opportunity to undertake a role with development opportunities. With our global head office in Melbourne you will have exceptional opportunity for professional development with a broad range of career paths.
Due to regulatory requirements, this role is only open to Indonesian nationals.
