LOWONGAN KERJA CUSTOMER SERVICE SUPERVISOR PT ACER INDONESIA

Acer, since its founding in 1976 has constantly pursued the goal of breaking the barriers between people and technology. Focused on marketing its brand-name IT products around the globe, Acer ranks as the world's No. 3 vendor for total PCs and No. 2 for notebooks, with the fastest growth among the top-five players. A profitable and sustainable Channel Business Model is instrumental to Acer’s continued growth, while the successful mergers of Gateway and Packard Bell complete the company’s global footprint by strengthening its presence in the U.S., and enhancing its strong position in Europe. Acer Inc. employs 5,000 people worldwide. 2007 revenues reached US$14.07 billion.

Over 30 years of making history in the fast-paced IT industry shows that Acer has walked in the right direction. Its far-reaching strategy of focusing on R&D and marketing development laid the foundations and created a company ready to embrace the challenges of the future.


Customer Service Supervisor (Jakarta)
Job Specification:
Supervise the implementation of operation plan in ASC to be in line with SOP so as to achieve the agreed level of SLA and CSI
Follow up & provide the proposed recommendation to superior for decision making process on each customer complaint in order to ensure the achievement of SLA and CSI
Coordinate & monitor customer service (front desk) team in order to provide excellence customer service & solution for walk in customer
Execute program in ASC function of CSI, i.e. queuing system, uniform/groom, officer development program, good environment, etc., in order to increase level of Customer Satisfaction Index
Set up internal meeting for ASC team which related to Operation of ASC in order to achieve high performance of ASC Team
Provide weekly report which including on case quantity (closed and waiting collection), customer trend, SLA and front desk, Warehouse Transit & Bench Repair team performance to be submitted to Superior
Minimum Qualification:
Minimum Bachelor Degree in electrical engineering or industrial engineering
Minimum 5 years working experience in supervisory level
Experienced in Service Center Operation in Electronic or IT Industries
Proficient in English, verbal and written
If you meet the qualification, please send your resume with recent photograph, current and expected salary, to : hrd@acer.co.id Only short listed candidates will be notified.